Terms of Service

Last updated: November 2, 2026

1. Acceptance of Terms

Welcome to Kadû. These Terms of Service (“Terms”) are a legal agreement between you and Kadû Inc. (“Kadû,” “we,” “us,” or “our”) governing your access to and use of our mobile applications (Kadû and Kadû Pro), our website at kadu.app, and any related services (collectively, the “Platform”).

By downloading, registering for, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. Eligibility

To use the Platform, you must:

• Be at least 13 years of age.
• Provide accurate, complete, and current information during registration and keep it up to date.
• Have the legal capacity to enter into a binding agreement in your jurisdiction.
• Not be banned or previously removed from the Platform by Kadû.

Kadû reserves the right to refuse access or terminate accounts at its discretion, including where eligibility requirements are not met.

3. What the Platform Is

Current Phase (Waitlist)

The Platform is currently in a waitlist phase. No jobs are posted, no payments are processed, and no contractors are dispatched during this phase. By joining the waitlist, you are expressing interest in the Platform and providing information to help us prepare for launch.

Future Marketplace Phase

When the live marketplace launches, Customers will be able to post jobs, Contractors will submit offers, and payments will be facilitated through the Platform. Additional terms specific to live marketplace activity will apply at that time and will be communicated clearly before activation.

4. Accounts and Registration

• One account per role per person. You may not create multiple accounts for the same role or allow others to use your account.
• Account security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.
• Accurate information. You must not impersonate any person or entity or provide false information during registration or while using the Platform.
• Role-based access. Access to each role (Customer, Contractor, Partner) requires separate approval. Approval for one role does not automatically grant access to another.

4a. SMS Messaging Terms

Program name: Kadû SMS Notifications. Kadû Inc. offers an optional text messaging program for customers and service professionals using Kadû and Kadû Pro.

Message Types and Consent

If you separately opt in to service and account SMS, Kadû may text you information about your account, booking confirmations, appointment reminders, contractor assignments, job and service request updates, and customer support matters. If you separately opt in to promotional SMS, Kadû may text you news, marketplace announcements, service offers, and other marketing communications. Consent to one category does not enroll you in the other category. The SMS consent controls are separate from required Terms acceptance, email preferences, and device push permissions.

SMS participation is voluntary. Providing a phone number, using SMS for account authentication, or accepting these Terms does not, by itself, enroll you in either program. Consent to receive marketing text messages is not required to purchase services, create an account, or use the Kadû platform.

Frequency, Rates, and Delivery

Message frequency varies based on your account activity and the communication categories you choose. Promotional messages, if authorized, may be sent periodically. Message and data rates may apply. Charges depend on your mobile carrier and plan. Delivery depends on carrier coverage, network availability, and device connectivity. Carriers are not liable for delayed or undelivered messages.

Opt-Out and Help

Reply STOP to unsubscribe from messages sent using a two-way SMS sender. Where supported, reply HELP for assistance. You may also use a message's unsubscribe link or the SMS preferences available in your account to manage the categories you receive. For help, email [email protected]. If your carrier or destination does not support two-way replies, use the unsubscribe link or contact support instead. We may send an opt-out confirmation where permitted by law.

Privacy

We process your phone number, consent choices, and messaging records according to our Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

5. Prohibited Activities

You agree not to:

• Harass, threaten, intimidate, or discriminate against any user based on race, gender, religion, nationality, disability, sexual orientation, or any other characteristic.
• Use the Platform for any unlawful purpose or in violation of any applicable local, national, or international law or regulation.
• Attempt to circumvent the Platform by arranging payments or service agreements with other users outside of Kadû after making contact through the Platform.
• Submit false, misleading, or fabricated reviews, ratings, or information about yourself or other users.
• Interfere with or attempt to disrupt the Platform, its servers, or any systems connected to it.
• Use automated tools, bots, scrapers, or scripts to access, collect data from, or interact with the Platform.
• Attempt to gain unauthorized access to other users’ accounts or any non-public portion of the Platform.
• Post or transmit any content that is abusive, obscene, defamatory, fraudulent, or otherwise objectionable.

Violations may result in immediate account suspension or permanent termination without notice.

6. Contractors — Independent Service Providers

Contractors on the Kadû Platform are independent service providers, not employees, partners, or agents of Kadû Inc. By registering as a Contractor, you acknowledge that:

• You are solely responsible for the quality, timeliness, and safety of the services you provide.
• You are responsible for your own tools, equipment, transportation, and any materials not separately sourced through the Platform.
• You are responsible for compliance with all applicable local laws, licensing requirements, and professional standards for your trade.
• You are solely responsible for your own tax obligations arising from income earned through the Platform.
• Kadû does not guarantee a minimum number of jobs, offers, or earnings.

7. Payments

This section applies when the live marketplace phase is active. It does not apply during the current waitlist phase.

• Platform payments only. All payments for services arranged through the Platform must be made through the Platform. Off-platform payment arrangements entered into after contact is made through Kadû are a violation of these Terms and void any dispute protections available to either party.
• Fee disclosure. All applicable fees (including Kadû’s service fee) are disclosed clearly before a Customer confirms and funds a job. By confirming, you agree to those fees.
• Kadû service fee. Kadû’s service fee is non-refundable once a job is funded, except where Kadû determines otherwise as part of a dispute resolution outcome.
• Refunds. Refunds are not issued unilaterally. They are determined through the dispute resolution process described in Section 8.
• Third-party payment processors. Payments are processed by third-party providers (including Stripe and Mobile Money operators). Their terms and policies apply to payment processing. Kadû is not responsible for errors or delays caused by payment processors.
• Contractor payouts. Earnings are held in your Kadû wallet and become available for withdrawal following the applicable hold period after job completion. Withdrawal terms may be updated from time to time and will be communicated within the Platform.

8. Disputes Between Users

Kadû encourages users to resolve disputes between themselves directly through the Platform’s messaging tools. If a resolution cannot be reached, either party may open a formal Case through the Platform.

• Case review. Kadû’s support team will review the evidence submitted by both parties — including notes, photos, videos, job records, and communications — and make a determination.
• Decisions. Kadû’s determination on disputes is final within the Platform. Kadû reserves the right to issue refunds, adjust payouts, suspend accounts, or take other remedial action based on case findings.
• No guarantee of outcome. Opening a Case does not guarantee a refund or any particular outcome. Kadû aims to be fair to all parties based on the evidence available.
• External remedies. Nothing in these Terms prevents either party from seeking remedies available to them under applicable local law.

9. Ratings and Reviews

• Reviews and ratings must be honest, accurate, and based on your genuine experience with the other party.
• You must not offer incentives to another user to alter or remove a review, or pressure them in any way regarding their rating.
• Kadû may remove reviews that violate these Terms, contain abusive content, or are determined to be fraudulent.
• Kadû does not edit or alter the content of reviews; we only remove those that violate our guidelines.

10. Intellectual Property

The Platform — including its design, code, trademarks, logos, and content — is owned by Kadû Inc. and protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from the Platform without our express written permission.

Content you create and submit through the Platform (such as profile photos, job descriptions, and work submission photos) remains yours. By submitting it, you grant Kadû a non-exclusive, royalty-free, worldwide license to use, store, display, and reproduce that content solely as necessary to operate and improve the Platform.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Kadû Inc. and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, or service interruptions.

In cases where liability cannot be fully excluded by law, Kadû’s total liability to you for any claim arising from your use of the Platform will not exceed the total amount you paid through the Platform in the twelve (12) months preceding the claim.

Kadû does not guarantee the availability, quality, safety, or legality of services performed by Contractors. We are a marketplace and are not responsible for the actions or omissions of independent Contractors or Partner businesses.

12. Indemnification

You agree to indemnify, defend, and hold harmless Kadû Inc. and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any applicable law or third-party right; or (d) any content you submit through the Platform.

13. Account Termination

• By Kadû. We may suspend or permanently terminate your account at any time, with or without notice, if we determine that you have violated these Terms, engaged in fraudulent or harmful activity, or for any other reason at our discretion.
• By you. You may close your account at any time by contacting us at [email protected]. Pending obligations (such as active jobs or outstanding payments) must be resolved before deletion is finalized.
• Effect of termination. Upon termination, your right to use the Platform ceases immediately. Sections of these Terms that by their nature should survive termination (including Sections 10, 11, 12, and 15) will continue to apply.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. For material changes, we will notify you through the Platform or by other means before the changes take effect. Your continued use of the Platform after updated Terms are posted constitutes your acceptance of the revised Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, except where mandatory consumer protection laws in your country of residence require otherwise. Nothing in these Terms is intended to limit or waive any rights you have under the laws of your own jurisdiction.

16. Contact Us

If you have questions or concerns about these Terms, contact us at: